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Toeing The Line or Treading The Beaten Path
By Sanjeev Suri From India of DestiNATION Excellence
A child is born with an unlimited potential. It is willing to TRY almost anything but the
older generation foists their way of thinking on the impressionable minds and thus
limiting the possibilities available for exploration. Many a genius are thus lost to society forever. It is only the miniscule minority , who are able to circumvent these limitations either
through [parental] guidance or on their own accord, that reach the pinnacle of
success that is idolized by the very people who would have discouraged the very thought had they been the ones approached for guidance. One can well imagine what may never had been if the family of one Sachin [ Ramesh
Tendulkar ] had acted like millions of "average Indian families". Most probably, we would have had one more Indian babu who did well in his studies, got a high 1st division and joined the rank of myriad workers working for a "secure" salary. Parents or youngsters who happen to read this must decide for themselves what they
really want !!
Working for a 5-STAR Hotel, i was taken aback at the apathy shown towards the CUSTOMERS [to me, it meant GUEST] & their concerns about comfort in total subservience to PROCEDURES. Procedures, that were ostensibly put in place to accomplish just opposite of what was actually happening on the ground. Have you ever, as a customer, experienced such a discomfort that was attributed to PROCEDURES ? Must have seemed silly from where you stood & irritated you no end. My organization, DestiNATION Excellence, now concentrates on correcting this anomaly in Corporate Behavior wherever "invited" by the management with the gumption to accept a divergence in their "results" vis-a-vis "expectations" in CUSTOMER SATISFACTION. Readers are WELCOME to forward my Visiting Card to whoever falls short of Your Expectations as a CUSTOMER. Whatever happened to the saying : Customer IS King ?
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Contributor's Note
If you agree, please let me know by buying a few coins from my
linked website. THIS is not only an encouraging support to
the concept of EXCELLENCE in CUSTOMER SERVICE but will :
* sustain me in my [?] struggle to improve the standards of
service worldwide
* help me know where to contact you^ [ like minded people ]
for widening the base of people willing to be responsible
for some meaningful changes in the world's STANDARDS.
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GIFT some to EARN some
PLEASE VISIT THE CONTRIBUTOR'S WEBSITE
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